Terms of service

Terms of Service

These Terms of Service apply to purchases made from Quadrant Pet Supplies through our website.

By placing an order with us, you agree to these terms.

1. About us

Quadrant Pet Supplies is the trading name of Everwag Limited, a company registered in England and Wales.

• Registered address: Lower Ground Floor, 122 Bath Road, Cheltenham, Gloucestershire, GL53 7JX
• Company registration number: 16315609
• VAT registration number: GB491506288
• Email: gaynorcooper@everwagltd.com
• Phone: 01727 858857

2. Products

We aim to ensure that product descriptions, images, and prices are accurate. However, product images are for illustration only, and packaging may vary from that shown.

All products are subject to availability.

3. Orders

When you place an order, you will receive an email confirming that we have received it. This does not necessarily mean that your order has been accepted.

A contract is formed when we accept and process your order.

We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, where pricing information is incorrect, or where we reasonably suspect fraud or misuse.

4. Prices and payment

All prices shown on our website are in pounds sterling.

Where applicable, prices include VAT.

Payment must be completed at checkout using the payment methods offered on our website.

5. Delivery and collection

We currently deliver to addresses in the United Kingdom only.

Delivery charges, delivery options, and click and collect arrangements are shown at checkout and in our Shipping Policy.

Delivery times are estimates and not guaranteed.

6. Returns and refunds

Your rights to cancel, return goods, and receive refunds are set out in our Return and Refund Policy.

Nothing in these terms affects your legal rights as a consumer.

7. Faulty or incorrect goods

If goods are faulty, damaged, or not as described, please contact us as soon as possible. We will deal with these issues in line with your legal rights.

8. Use of this website

You must not misuse this website, attempt to interfere with its operation, or use it for unlawful or fraudulent purposes.

9. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Subject to that, we are not responsible for losses that were not reasonably foreseeable or that arise from misuse of the website or products.

10. Privacy

Any personal information we collect and process is handled in accordance with our Privacy Policy.

11. Changes to these terms

We may update these Terms of Service from time to time. The version in force at the time of your order will apply to that order.

12. Governing law

These terms are governed by the laws of England and Wales.